Frequently Asked Questions

Getting started

How do I become a member?

Click here to join our research panel. You will be asked to supply some basic information and create your account. Bear in mind the more complete your profile, the greater your chance of being invited to participate in surveys.

After registration we'll send you a verification email and we're good to go.

How much cash do I earn?

How much you earn depends on the length of the survey. On average, it's likely to be from $1 to $5. Not life changing, but it will add up over time and you'll find the surveys insightful and worthwhile.

Scroll down for 'More about money' FAQs.

Is registration free?

Of course! And what's more you'll earn cash by taking part in our surveys.

What happens to my personal information?

We take your privacy seriously. Your personal information is used purely to ensure we send you relevant surveys. At no time will your survey responses be linked to you as an individual as all information collected in a survey is anonymous and analysed in aggregate. No personal information will be shared unless you grant express permission. Read our Privacy policy here.

Who can join?

To be eligible you must be an Australian resident, 14 years of age or over.

How do I take part in surveys?

Once you have joined up, we'll email you invitations to complete surveys as they become available. Simply click on the link in the email to view the survey.

How long does it take to complete a survey?

The average survey is between 10-15 minutes, sometimes much shorter. We'll give you a good idea of the time involved before you begin.

How often can I do a survey?

Once only. Multiple entries will be deemed ineligible. Please note that some surveys have a time limit, so be sure to respond to your email invitations promptly.

More about money

How do I get paid?

Earnings are generated upon completion of a survey. Once your balance hits the threshold of $17 you can request transfer directly to your PayPal account. If you don't have a PayPal account, it's very easy and useful to set one up when you come to claim your balance. From PayPal you can transfer your cash directly into your bank account or use your PayPal account to fund online purchases.

How do I check/redeem my earnings?

You can undertake this at any time simply by logging into SAHM Online Panel heading to 'YOUR PROFILE' and then select 'REDEEM REWARDS'.

Admin stuff

How do I change my password?

Once registered use the credentials we have provided to Login, select 'YOUR PROFILE' followed by 'UPDATE PROFILE' and you'll see the 'Change password' link.

Can I change my username and email?

Your username can't be changed once set. If you need to update your email address, Login, select 'YOUR PROFILE' followed by 'UPDATE PROFILE' and at the top you'll see the 'Change email' link.

What if I forget my password?

Head to the Login page, and follow the link to 'Forgot Password?' and we'll email you a new password.

How do I terminate my account?

We make this very easy. Simply Login, select 'YOUR PROFILE' followed by 'UPDATE PROFILE', select 'Close Account' near the foot of the page and confirm your action by entering your password. Alternatively, every survey invitation has an UNREGISTER link that you can click.

Troubleshooting tips

Why aren't I receiving any invitations?

Most members of our panel receive survey invites within a few days of registering. Unfortunately, some email services read our invitations as spam. For this reason, we ask that you regularly check your spam folder and make any necessary setting changes. Adding [email protected] to your safe sender or contact list usually fixes the problem.

Why have I received a message saying sufficient numbers have participated in the survey?

The internet and emails are fast! Some participants react so quickly that a survey reaches the desired number of respondents before everyone who was invited has a chance to participate.

Why am I receiving a message saying that I am not a member of the survey's target group shortly after beginning a survey?

While regularly updating and building 'YOUR PROFILE' helps enormously, we don't always know precisely if you satisfy all the criteria of a target group when we send out an invitation. If it emerges that you do not qualify as the target group, the survey will end promptly to minimise inconvenience to you.

Why can't I access the survey?

Here are some steps to ensure you are able to access surveys:

Other Questions

Simply contact us and we'll respond!